When will my order ship?
Our cutoff for same day shipping is 11 a.m. PST. All orders placed after 11 a.m. will be processed the next business day regardless of shipping method selected.
Neff ships orders Monday through Friday. Orders placed on Saturday and Sunday will resume processing and ship on Monday.
Example: An order placed on Tuesday at 2 p.m. PST with overnight shipping may not ship until Wednesday and then be delivered next day - Thursday.
All orders will be shipped via DHL Express Worldwide with the exception of PO Boxes for $20 flat rate.
International orders to PO Boxes are shipped FedEx International Priority for $25 flat rate.
Neff is not responsible for duties and taxes collected at time of delivery. In many cases, duties and taxes are applied to the gross value of the product you purchase.
How much does shipping cost?
- Standard Home Delivery Shipping - $8
- 2 Day Air Shipping - $15 - Free on DOMESTIC orders over $60 (you must select this option on checkout)
- Overnight Shipping - $30
- Smartpost/APO/PO Boxes - $11 - PO Box shipping takes 8-15 days no matter what type of shipping is selected
*+$8 to ship to Hawaii and Alaska.
What happens if I order something and it is out of stock?
We will refund you the full price of the item and refund your card/PayPal account for the value of the the item within 3-5 business days.