FAQ

Neff Support -

Allow up to 24 hours for a response to your inquiry. Emails sent during non-office hours will be handled on the next business day. We are open Monday through Friday 8:30am to 4:00pm PST.

Does Neff pay for international shipping duties and taxes?

Neff is not responsible for duties and taxes collected at time of delivery. In many cases duties and taxes are applied to the MSRP of the product you purchased.

How do I return an order?

Go here:https://www.neffheadwear.com/return-policy

What happens if I order something and it is out of stock?

We will contact you and refund you the full price of the item and refund your card/PayPal account for the value of the the item within 3-5 business days. 

Do your photos on the site match the product exactly?

Due to monitor settings, monitor pixel definitions, limitations of desktop scanners, digital photography, and dye lot variations, we cannot guarantee that the color you see on your screen as an exact color of the product. We strive to make our colors as accurate as possible, but screen images are intended as a guide only and should not be regarded as absolutely correct. All colors are approximations of actual colors. For best results, view this page with your color depth set to 16-bit (thousands of colors) or higher. 

I entered in the wrong address, what do I do?

Contact support@headwear.com immediately.  In many cases we may be able to change the address for you if your order hasn't already been processed.   

There is a problem with my shipment, what do I do?

If your shipment is held up with your carrier, contact them directly as they may need specific direction on where to deliver your order. In some cases the carrier will need to update your address which will result in an upcharge. Neff is not responsible for paying this upcharge. To avoid the upcharge, ask the carrier to hold the shipment at the nearest location for you to pick up.

My order never arrived. Lost or stolen shipments.

Neff is not responsible for lost or stolen shipments. You will be responsible for filing a claim with the carrier (FedEx). Once your claim has been filed, please contact us directly at support@neffheadwear.com with information regarding your situation and your claim number.

Where are Neff products made?

Neff products are made in the following countries: United States, China, Mexico, Pakistan, Guatemala, Honduras, Nicaragua, South Korea, Italy, Vietnam, Thailand, Taiwan, El Salvador and Haiti. If you are interested in knowing where a specific item is made, please contact us directly through support@neffheadwear.com.

I need to cancel my order.

Please contact support@neffheadwear.com. We can only cancel orders that have not yet been processed.

I have an exchange, but I don’t see anything I like and do not qualify for a refund, can I get store credit?

Yes we offer store credit.

I washed my shirt and it shrunk, can I return it?

Sorry, we do not offer returns/exchanges for non-resell-able used/worn merchandise.

Is your site secure?

Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the top status bar on secure pages. Look for this icon on any web page that asks for your personal information. To further ensure your security, we use state of the art SSL (secure sockets layer) encryption to protect your personal information from unauthorized use. View the privacy policy. We do not store credit card information on our site.

I like this specific shirt at Zumiez/Tilly’s/PacSun but don’t see it on your website. Can I order it?

We make many exclusive items for our friends at Zumiez/Tilly’s/Pacsun. If the shirt you are referring to is an exclusive for them, no we do not sell it on neffheadwear.com. If you are referring to a different shirt, we may be sold out however if you have an image of the shirt please email us directly at support@neffheadwear.com and we’d be happy to look and see if it is available for you.

What type of payment methods do you accept?

Visa, MasterCard, American Express, JCB, Discover, and Paypal.

What happens if I found product on your site for $0? 

Sorry this is an error.  Our system will not allow zero dollar orders and that product will be cancelled from your order.

Where are you guys located?

We are located in Camarillo, CA.

Do you have any discount codes available?

Sign up to be a member (bottom right hand corner of the footer on our site) and stay updated on all promotions and discounts! Also, keep an eye out on our social media!  

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